Terms and Conditions

 

Delivery and Returns

 

Our checkout pages will calculate the exact postage and packing costs for you before you commit to buy, but a guideline is set out below:

Free standard delivery on orders over £40
Standard delivery within 3 working days £3.95
Next day delivery £6.95 Order before 12 noon for next working day service, available Monday-Friday*

*Please note that a signature will be required on receipt

 

Choice of delivery address

 

You can choose to receive your delivery at home, or at work or you can send it as a gift to the lucky recipients address!

 

Overseas delivery options

 

All international destinations: £15 - Please allow between 5-8 working days for delivery.

Delivery is subject to stock availability and credit card authorisation and a signature maybe required on receipt for larger Parcel Force deliveries.
We can ship to most overseas destinations.
Please call us on 01273 903975 for a cost estimate.. Weight dependent.
In some rare cases the postage will be reviewed.
We will contact you if this applies to your order.

 

Returns- 14 day 'no monkeying around' policy

 

We, at Organic Monkey aim to provide products of the highest quality and hope that you will be really pleased with them. However, if for any reason you wish to return an item, you may do so within 14 days of receipt.
Upon receipt, we will be happy to refund the value of the products in full or exchange the, for goods of the same value, so long as the items returned are in the same condition as they were in at the time of delivery to you. We regret that we cannot refund or replace any product that is opened and used, unless the item is faulty.

The customer is responsible for all postage and packing costs, unless the item is faulty.

 

Returns Procedure

 

Return the item in its original wrapping with a note with your name and address and reason for return, indicating whether you require a refund or exchange to

Organic Monkey
PO Box 5296
Brighton
BN50 8AP
(The postage of the returned items are payable by you)

Once we have received the returned items, we will post the exchange item or issue a full refund of the value of the products within 14 days.
Refunds will be made by the same method as the original payment was received, unless otherwise agreed.

 

Cancelling your order

 

If you would like to cancel your order, please call 01273 903975 or email
orders@organicmonkey.co.uk

 

UK retail/Trade enquiries

 

Tel: 01273 903975
Email: orders@organicmonkey.co.uk